Who we are

Nesscliffe House Nursery School is the data controller for this website.

Nesscliffe House Nursery School
Coleham, Shrewsbury SY3 7EY
Email: nhns@hotmail.co.uk
Phone: +44 (0)7531 626 499

If you have any questions about this notice, contact us using the details above.

What information we collect

Information you give us

When you contact us (for example to book a tour, ask about admissions, make a general enquiry, or send a professional referral), you may provide:

• Your name and contact details (email, phone)

• Your child’s name (or initials/first name) and date of birth/age (where relevant)

• Days or start dates you’re interested in

• Any other information you choose to share in a message (for example questions about funding, settling-in, allergies, or additional needs)

Sensitive information (health/SEND): If you choose to include information about a child’s health, allergies, disability, or additional needs, this is treated as sensitive personal data. We only use it to respond appropriately and support your enquiry/admissions process, and we take extra care to keep it secure.

Information we collect automatically

When you use this website, we may collect basic technical and usage information, such as:

• IP address, browser type, and device information

• Pages viewed and time spent on the site

• Approximate location (e.g. city/region level)

We use this information to understand website usage and help keep the site secure. We use analytics data in aggregated form and do not try to identify you.

How we use your information

We use your information to:

• Respond to enquiries and questions

• Arrange visits and manage admissions

• Share information you’ve asked for (for example term dates or funding guidance)

• Monitor and improve our website and keep it secure

• Meet legal and regulatory obligations as an early years provider

We will not send marketing messages unrelated to your enquiry unless you explicitly ask to receive them.

Our lawful bases for using your information

Under UK data protection law, we rely on different lawful bases depending on what we are doing:

• Legitimate interests – for responding to enquiries, arranging tours, and running our website effectively

• Consent – for optional analytics cookies (see “Cookies” below)

• Legal obligation – where we must keep records to comply with the law and early years regulations

• Vital interests / safeguarding – in rare cases, where information must be shared to protect a child or someone at risk

Where we rely on consent, you can withdraw it at any time (for example by changing your cookie preferences).

Who we share information with

We do not sell your information.

We may share information with trusted service providers who help us operate this website and communications, such as:

• Framer (website hosting and built-in forms)

• Google Tag Manager (GTM) and Google Analytics 4 (GA4) (website analytics — only if you consent to analytics cookies)

Service providers are required to keep information secure and only use it to provide the services we’ve asked for.

We may also share information where required by law or regulation, or with appropriate authorities if there is a safeguarding concern.

International transfers

Some of our service providers may process information outside the UK. Where this happens, we use appropriate safeguards (such as approved contractual protections) to help keep your information protected.

How long we keep your information

We keep personal data only for as long as needed for the purpose it was collected.

As a guide:

• Enquiries and tour requests: typically kept for up to 12 months after your last contact, unless you become a registered family

• Admissions/child records: kept in line with legal requirements and our internal retention schedule

• Website analytics: kept for a limited period within our analytics settings

When information is no longer needed, we delete it securely.

How we keep information safe

We take appropriate steps to protect personal information, including limiting access to inboxes/systems and using secure passwords and access controls. We only share information with service providers who are expected to meet appropriate security standards.

Your rights

You have rights over your personal data, including:

• Access

• Correction

• Erasure (in certain circumstances)

• Restriction

• Objection (where we rely on legitimate interests)

• Data portability (in certain circumstances)

• Withdrawal of consent (where we rely on consent, such as analytics cookies)

To exercise your rights, contact us at nhns@hotmail.co.uk.

If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO).

Cookies

Cookies are small text files placed on your device. We use cookies to make the site work and, if you choose, to understand how the site is used.

Cookies we use

Essential cookies (required)

These help the website function properly (for example remembering your cookie preferences and supporting basic security). You can’t switch these off in our cookie banner. You can block cookies in your browser settings, but parts of the site may not work correctly.

Analytics cookies (optional)

If you consent, we use analytics to understand how visitors use the site (for example which pages are visited and for how long). This helps us improve the website.

We use:

• Google Analytics 4 (GA4)

We do not use advertising cookies.

Managing your cookie preferences

When you first visit the site, you can accept or reject optional cookies using the cookie banner.

You can change your choices at any time by using Cookie Settings in the footer.

You can also control cookies through your browser settings.

Changes to this notice

We may update this notice from time to time. Any changes will be posted on this page.

Last updated: February 2026